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Error in GVC Installer

Installed GVC 4.10.5.1021 over 4.10.2.428 version on Windows 7 64bit. The installer asked for a reboot after installation so I did. This is the only software added/removed in the recent past. After the reboot I was unable to run some items from %systemroot%/system32 that are in my PATH from a command line. All items looked correct in the PATH. Upon further inspection the registry entries for PATH were changed to REG_SZ. When the registry items were changed back to REG_EXPAND_SZ and the system rebooted everything returned to normal. Please check you installer as it is the only thing that could have changed my registry.



curent user (HKEY_CURRENT_USER\Environment)

system (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment)

Category: VPN Client
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Answers

  • SaravananSaravanan Moderator

    Hi @GUSMAN21,

    Thank you for visiting SonicWall Community.

    Have you tried the GVC client software for the appropriate bit version of the windows 7 client machine? Please try using the GVC client software version 4.7.3.0403. I still use this version on my windows 7 client PC and it works seamless. For windows 10, I prefer using the latest 4.10.x.x version of GVC.

    Please give it a shot and keep us informed here.

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • gusman21gusman21 Newbie ✭

    Saravanan,


    I never said the VPN client didn't work. I said the installer broke a core function of windows; the %PATH% variable.


    Thanks.

  • SaravananSaravanan Moderator
    Hi @gusman21,

    Sorry, my bad. Thanks for correcting me. Could you check the event viewer logs on the client machine to find more details on the root cause?

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • gusman21gusman21 Newbie ✭

    I have already explained what I THINK the root cause it. The installer routine for GVC changed the pasth statement in the registry from REG_EXPAND_SZ to REG_SZ for the user path and the system path.

  • SaravananSaravanan Moderator

    @GUSMAN21 - Please approach our Support Team as per below web-link to discuss the issue in real-time and report it to the back-end team if required.

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • We saw this same issue too and have opened a support case as well. This new version of GVC also is appearing as malware to several big AV providers so we are sorry we started pushing this update out already thinking it was important for the security fixes it supposedly contains, only to find it breaks things and is not above suspicion as malware itself 😕.

  • gusman21gusman21 Newbie ✭

    I click on the support link and it is asking for a serial number of a device. This has nothing to do with any device. This has to do with the Sonicwall Global VPN Client. Is there a support team for GVC?

  • I think you need a device with support license to get support from Sonicwall. Not that its been real helpful for us this past year.

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