Sonicwall CSC malfunction ?

Frannac

Hi

I need a little help.

I use a few App Rules to block certain things on my network. One of them, being the bulk of social media apps. When setting everything up 2 weeks ago, everything worked fine.

This afternoon after logging in to amend a change, I noticed my socialmedia block ruled has changed. It now shows policy type as SMTP client for incoming connections. Trying to delete the rules, only duplicates it. eh ?

The rule looks correct when logging in locally on any one of our firewalls.

Saravanan

Hi @FRANNAC,

Thank you for visiting SonicWall Community.

Could you please try to perform a manual sync from the CSC for this firewall and check once?

Frannac

https://community.sonicwall.com/technology-and-support/discussion/comment/4831#Comment_4831

Hi Saravanan,

I have tried a manual sync, but issue is persisting. All firewall app rules are intact and correct.

It is only on CSC where error rules are showing, and trying to delete the error rules, does nothing but duplicate them.

Saravanan

Hi @FRANNAC,

Sorry to hear that the issue still persists with manual sync too. I would suggest you to approach our Support team for real-time assistance on this issue as it does require some level of investigation.

https://www.sonicwall.com/support/contact-support/