Global VPN Licensing Issue

InsGuy

I have a TZ105 with 1 Global VPN license, it says, Licensed, Max Count- 5        Count- 1. I have a 5 User license but the system will not update, saying The activation keys entered exceed the maximum count of 5 licenses allowed for this service. Is there a way to remove the single license so that I can enter the 5 user license?

Jphil

Hi @InsGuy,

Please contact Customer Service, they will be able to assist you in applying the new 5 user licence once they clear out the existing 1 user license.

You can reach them at 1 (888) 793-2830

Nevyaditha

Hi @InsGuy ,

Please visit the website https://www.sonicwall.com/support/contact-support/customer-service/ for queries and provide the details about the issue and the team will revert back to you appropriately.

Regards,

Nevyaditha P