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SWL Classic - Unable Manage Support Cases

Halon5Halon5 Enthusiast ✭✭


Just trying to manage cases and getting this.

Category: Water Cooler


  • TerriTerri Administrator

    Hi @Halon5

    The MySonicWall system is experiencing unusually heavy traffic related to impact from the COVID-19 outbreak and the sheer volume of users looking to purchase and get support for Secure Mobile Access and VPN solutions We had some brief outages earlier this week as a result but I am hearing from our engineers this has now been stabilized.

    Are you still having problems accessing your cases through MySonicWall today?

    Sr. Director - Web and Digital Experience at SonicWall. Get my attention by tagging @Terri on the Community.

  • Halon5Halon5 Enthusiast ✭✭

    Looks like I'm OK but my colleague isn't. Same browsers, Chrome latest 64-bit.

    Sounds like he has a browser issue though. Firefox was OK.


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