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Hi all, I got following msg through email from capture sequrity center.

Chathura_Yapa1Chathura_Yapa1 Newbie ✭
edited October 2020 in Capture Security Center

Hi all, I got following msg through email from capture security center.But my firewall is in live condition at that day? What will be the reason for this ?

Category: Capture Security Center

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    SaravananSaravanan Moderator
    edited October 2020 Answer ✓


    Welcome to SonicWall Community.

    The alert is triggered from the CSC, when the communication between the CSC added firewalls added and the CSC gets interrupted. For every few seconds or minutes both the firewall(s) and the CSC communicates to maintain the record of seamless communication.

    The firewall may be in UP state working fine all time but if the communication between the CSC and the firewall is broken, then CSC returns this alert email to the admin MSU user(s) to give them a heads up.

    Hope this clarifies.

    Note: Moved this post to the appropriate category "Capture Security Center" for best results.


    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

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    BWCBWC Cybersecurity Overlord ✭✭✭
    Answer ✓

    Hi @Chathura_Yapa1

    is this unit connected to NSM/CSC, it probably just lost connectivity to the central management? Check in there if it's still marked as down.


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