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Can't log into my SOHO after uploading new firmware

My login no longer works. I did save my configurations beforehand. What is the default login?

FYI: I'm a newbie; not that technical. This is for a home network. Have the SOHO between my Fios ONT and my router.

Category: Entry Level Firewalls
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Answers

  • Hello @slbowen,
    If you are getting incorrect username/password error, please reset the firewall to factory default configuration. You can then import the setting file (exp). The default credentials are admin/password.

    Thanks!

    Shipra Sahu

    Technical Support Advisor, Premier Services

  • slbowenslbowen Newbie ✭

    Thanks for responding Shiprasahu93... I just tried admin/password and it still won't let me in. Yes, the error is incorrect username/password. However I did nothing to reset it. Can that done via the hardware device (if so how). Thanks.

  • The only reason that it won't accept your previously configured username/password is if you booted with a backup configuration. I can't think of anything else that can cause this.

    Good that you have the settings back up taken, so you can follow the procedure mentioned before.

    Thanks!

    Shipra Sahu

    Technical Support Advisor, Premier Services

  • slbowenslbowen Newbie ✭

    Shipra: Not sure you saw my next comment (I don't see how to reply directly to you). I tried my old credentials and I tried username 'admin' and password 'password' (I assume that is your suggestion) and neither let me in. Can I reset from outside the device?

  • shiprasahu93shiprasahu93 Moderator
    edited October 15
    @slbowen,
    There is a reset button next to the power slot, you can hold that you 30-45 seconds and once the test light starts blinking you will be in safe mode.

    Please use this KB for reference.

    https://www.sonicwall.com/support/knowledge-base/how-can-i-put-the-sonicwall-into-safe-mode/170507123738054/

    You can access the safe mode page using the default IP 192.168.168.168 and boot with factory default configuration.

    Once it boots up, login using default credentials and then import the settings file that you have taken earlier.

    The settings file does not save the credentials, so you'll be able to log in using the default credentials.

    Thanks!

    Shipra Sahu

    Technical Support Advisor, Premier Services

  • slbowenslbowen Newbie ✭

    I haven't gotten anywhere. I've printed out various instructions. Regarding the link you gave me... I have no idea if my device (I have a SOHO from I think 2018, model APL31-089) is 'generation 5' or 'generation 6'. I also don't know if I have successfully reset the thing... there is an unmarked pinhole next the the power cord. I don't know what light I'm supposed to be looking at; I think it is the one with the wrench below it. Different instructions say hold it varying amounts of time. Some say do it while plugging in the device. If I just plug in the device that light is yellow. Holding the paper clip a certain amount of time the light goes off not on. I did experience the green lights flash momentarily.

    My understanding is that I should change the Ethernet Controller TCP/IPv4 properties to some IP address (different instructions suggest different numbers... I've tried them all). No one says anything about the Default Gateway numbers.

    I'm also unclear if my Fios ONT should be connected to the WAN port while all this is going on.

    Know that I used to connect to this thing using 192.168.2.20.

    Now I can't even directly connect using my router. I had to plug the computer directly into the Fios ONT modem.

  • hi @slbowen -

    Start w/ the unit powered off and no ethernet cables. Push button then power up.

    If you are depressing the button correctly, the wrench light should begin blinking within about 30-40 seconds. At that point it will be reachable on X0 interface, from your PC, if you configure it using.192.168.168.168, by ping or HTTP only in Safe Mode.

    Your PC during this time can use 192.168.168.2 / 255.255.255.0 . No Default Gateway or DNS will be needed until later, when the firewall's DHCP server is back in service and you can obtain IP / mask / GW / DNS automatically from it.

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