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Adding a new profile to NetExtender

We've had several issues where the end user complete mucks up a VPN connection and we have to delete it. Once we do, there's no way to add a new one! We have been uninstalling NetExtender and reinstalling so we can re-create a connection profile. There is no "Add Profile" option in the NetExtender settings. How does one add a new profile without uninstalling NetExtender?

Category: VPN Client


  • prestonpreston Enthusiast ✭✭

    you can add via the registry

    [HKEY_LOCAL_MACHINE\SOFTWARE\SonicWall\SSL-VPN NetExtender\Standalone\Profiles]

    "defaultProfile"="IPaddress(Username)LocalDomain\\Username on computer"

    IP address = the IP or FQDN & Port number

    Username =SSL VPN Login user name, keep the brackets in

    LocalDomain or whatever you have changed to

    Username on Computer the username of the account which is logged in to the PC

  • Wow, seriously? The only way to add a VPN profile in NetExtender is a REGISTRY HACK?

  • prestonpreston Enthusiast ✭✭
    edited September 2020

    It's not the only way, If it is not saving the profiles make sure on your SSL VPN Client settings it is set to Create connection Profile then it will remember the profiles,

    You can always add a new profile when connecting

    if you are using an SMA appliance the setting need enabling here also

  • I cannot find that screen in the NetExtender client settings, anywhere.
  • prestonpreston Enthusiast ✭✭
    edited September 2020

    It will be in the UTM under SSL VPN/Client Settings, (this tells the NetExtender client to rememember the Profile, if it is not set to Enable it won't save the profile )

    or on the SMA appliance running

  • That's exactly how our SSL VPN configuration looks on our NSA 2650. The problem we have is once a connection is made (good or bad) it cannot be added to (i.e. there's no way to add a 2nd connection profile). This is easy to do with the Global VPN client but we cannot figure out HOW to add an additional profile (or replace a badly configured profile) in the NetExtender client. There's no "Add Profile" or "Add Connection" option anywhere in the NetExtender GUI.

  • prestonpreston Enthusiast ✭✭
    edited September 2020

    If you have already got a profile in, then change the form to use another server and other details it should then add it to the profile list like below

    They should also be in the profile list here

    if you don't have these options then there is an issue with your NetExtender version, make sure you are using the latest 10.2.300 which can be found here

  • The issue we've had is in some cases the USER tries to create the profile and, because it's saved, tries to log the user in. We are unable to modify the profile...we just get an error message from NetExtender that the server cannot be contacted or other similar error. Then we cannot modify the settings :-( . If we delete the default profile there's no option to add a new profile. We don't get the properties dialog to add a server name (or address) and other connection information. We have to uninstall NetExtender and reinstall in order to start over.

  • prestonpreston Enthusiast ✭✭

    You must have some thing wrong with your NetExtender installation then, as I can delete all my profiles and add new ones, did you install as an administrator? it might be worth you turning off the UCS settings while you re-install it also

  • Thanks, Preston. You MUST be an administrator to install a network protocol in Windows. This is happening across a number of machines, not just 1. We have 63 VPN seats.

    Thanks for all the help, though. We'll continue to investigate this, further.

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