Sonicwall Netextender is working (routes traffic) but Sonicwall Mobile Connect doesn't route traffic

Disconnected

Both Sonicwall Netextender & Sonicwall Mobile Connect establish the SSL VPN tunnel w/out issue, however when using the Sonicwall Mobile connect, neither the internet nor the remote LAN are accessible when all traffic is set to route across the tunnel. Viewing the statistics for the mobile connect shows 0 bytes.

Additional information:

• Using the same user account for each.
• Sonicwall Mobile Connect (is latest version and running on an Android phone)
• Connecting to a TZ600

What are some of the potential things that can cause this symptom & how to resolve?

Nat

Are you using 6.5.4.6?

https://www.sonicwall.com/support/knowledge-base/unable-to-access-local-resources-when-connected-using-mobile-connect-on-android-and-chromebook/200626012132597/

shiprasahu93

Hello @Disconnected,

I agree with @Nat. If you are testing from an Android device and using 6.5.4.6-79n firmware on the firewall, please reach out to our support team for the HF firmware so that this issue can be fixed. The KB provided above lists exactly what has caused this problem.

Thanks!

Disconnected

Thank you both. We are using a SonicWall TZ firewall running 6.5.4.6-79n firmware.

I'll reach out to support & request the hotfix.

Disconnected

I guess to open a support case the firewall will need to have active support for it.

So for anyone without an active service agreement on their firewall, there is no work-around to get SSLVPN connectivity functioning again. Is that a correct statement or is their a work-around that can be done from the customer side?