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ToC - URL Protection outage

BWCBWC Cybersecurity Overlord ✭✭✭

Hi all,

even https://status.sonicwall.com does not show any outage, the URL Protection is failing ALL requests, at least for the Frankfurt, DE hosted instance. Seems to be the case for a while now.


Hopefully it will be fixed shortly because this was a silent error until customers were complaining :(

--Michael@BWC

Category: Email Security Appliances
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Comments

  • ThKThK Enthusiast ✭✭

    @Michael@BWC just one second to slow .. had not seen you already posted this. Same for my customers.

    --Thomas

  • BWCBWC Cybersecurity Overlord ✭✭✭

    Thomas, a Systems Engineer already confirmed our problem to me and they are working on it. It's there for 7+ hours already as far as I know, a bit disappointing.

    --Michael@BWC

  • BWCBWC Cybersecurity Overlord ✭✭✭

    @THK - 24+ hours later, still not working and no mention on https://status.sonicwall.com - did you got any update on your support ticket in the meantime?

    --Michael@BWC

  • MicahMicah Administrator

    Hi All,

    Our support team confirmed this issue has been resolved. Do let us know if you continue to experience any issues with the ToC service.

    Regards, Micah

    Self-Service Sr. Manager at SonicWall. Say "hi" by tagging me at @micah.

  • BWCBWC Cybersecurity Overlord ✭✭✭
    edited September 12

    Hi @Micah

    you sure about this?

    Or is that just already rewritten URLs are no longer working?

    UPDATE: It seems that rewritten URLs before the fix are not working. I've tested a moment ago with a new URL and it worked.

    --Michael@BWC

  • MicahMicah Administrator

    Thank you for the update, @BWC.

    Self-Service Sr. Manager at SonicWall. Say "hi" by tagging me at @micah.

  • ThKThK Enthusiast ✭✭

    no we still have some customer with this block page. very few information on this issue -


  • BWCBWC Cybersecurity Overlord ✭✭✭

    Hi @ThK

    I tried the above url and the rewritten request went through just fine. Did you used an URL before the fix or a fresh one?

    --Michael@BWC

  • ThKThK Enthusiast ✭✭

    @BWC Hello Michael, i tried my url again not working. This was composed on 17-9-20 at customers. Some other customers had issues at begin this week but they could work with the original links after the fix.

    I think this issue is a fresh one.



    --Thomas

  • MicahMicah Administrator

    Thank you @ThK, we are actively looking into this... more to come.

    Self-Service Sr. Manager at SonicWall. Say "hi" by tagging me at @micah.

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