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RFE MSSP Option

Bernhard_WinterBernhard_Winter Enthusiast ✭✭
edited September 4 in Capture Client
Hi Sonicwalls;-)

We are offering Capture Client as MSSP Reseller and are wondering if you plan to implement a Functionality for the customer to increase the number of licenses? Background: We have customers that have their own IT Department that handles clients, including having access to the CC Portal, currently they need to contact us to increase their License Amount, it would be nice if they could simple increase the number by theirself.

Thanks,
Bernhard
Category: Capture Client
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Comments

  • MicahMicah Administrator

    Hey @Bernhard_Winter, nice idea. Let me loop in the right folks.

    Self-Service Sr. Manager at SonicWall. Say "hi" by tagging me at @micah.

  • Hi @Bernhard_Winter - we dnt have a feature ike this currently and we haven't planned for it in the near future.
    As a reseller, how would you account for the increase in licenses? Our MSSP monthly program is typically used by MSSP partners who control all aspects including licensing.
  • AnkurAnkur Moderator

    Hi @Bernhard_Winter : MSSP Monthly is designed for MSSP where the partners control the licensing and deployment. End customer is only using service. The billing which we do at back-end is tied to your account. So it would be hard to extend the MSSP Monthly option to a customer's account. We do not plan to support this is near future.

  • Bernhard_WinterBernhard_Winter Enthusiast ✭✭
    Hi @Ankur

    Thanks for clarification!

    BR,
    Bernhard
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