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Bug? MobileConnect asks for credentials while connected

moshemmoshem Newbie ✭
in VPN Client

Using the latest Mobile Connect client v5.0.6 (5040), on macos and while being connected to the VPN, I am sometimes asked to provide my password. I can type it again in the password field but hitting the Login button has no effect, the UI is unresponsive.

After a while the connection drops and when I try to reconnect it fails until I manually kill the app and restart it.

Anyone else experience this annoyance?

WhatsApp Image 2020-09-03 at 17.44.15.jpeg


Category: VPN Client
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  • MicahMicah SonicWall Employee

    Hi @Nevyaditha, I'm curious if you've seen this issue? I'm wondering if the best approach here would be for @moshem to work with our support team?

    @micah - SonicWall's Self-Service Sr. Manager

  • SimonSimon Moderator

    @Micah and @moshem I would recommend this is examined in a support case so the cause can be determined and resolved.

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