Best Of

Just spoke to a Sonicwall tech that understood the issue. Was informed that this is a known issue and was reported to the development team and they have a ticket in (MC-573) Was advised to check back, since there was no ETA at this time. Hopefully there will be a patch soon.

I have users that are having the same issue (cannot connect with Monterey). I have opened a few cases with Sonicwall, but they have just asked to do the basics; make sure the software (Mobile Connect) and the firmware are up-to-date. Was just told to contact Apple for solution by the last tech. I'll update here once I have discovered more information.

Hi @envisionitworks

I've had the below reply from sonicwall. I haven't had a chance to try this with my users as need to get hold of them. You could try this and let us know here if it helped.

Can you please have the user try disabling Private Relay (System Preferences > Apple ID > iCloud > Private Relay).

macOS Monterey comes with a new feature called Private Relay which routes traffic through an Apple relay so your Mac has different IP address as seen from the WAN side. The aim of this is to protect your privacy. However, VPN services can be confused by the changing IP addresses.

Also see https://support.apple.com/en-us/HT212614

@Integra you can add the IP from the supplier to the VPN access tab of your users/groups and with adding a Firewall Rule VPN -> WAN you can allow the access. The supplier will see the IP of your VPN gateway.

It's somewhat the same like Tunnel instead, but more like Tunnel some for that matter.

--Michael@BWC

Upgrade to the latest firmware and try again, but I will state any VPN connection will not get you 1 to 1 match of your ISP rated speeds.

You haven't provided any information on the model and firmware version of your device...