Global VPN Client - already installed error

Answers

• KaranM Administrator

  March 2020

  Hello @RMC ,

  I hope you are doing well!

  Can you please try the process in the sequence below:

  • Reboot the machine
  • Uninstall the program and run the cleaner tool.
  • Reboot the machine again.
  • Now try installing the latest version of the GVC.

  In case you are still facing issues, I would suggest to contacting support for additional help.

  
  

  Thank You

  Knowledge Management Senior Analyst at SonicWall.

  0
• Nevyaditha Moderator

  April 2020

  Hi @RMC ,

  I have attached the link below for you to download the GVC clean up tool:

  
  

  https://www.sonicwall.com/support/knowledge-base/where-to-find-global-vpn-client-gvc-cleaner-tools/170503283973938/

  I hope that helps you to resolve the issue.

  Regards,

  Nevyaditha P

  Nevyaditha P

  Technical Support Advisor, Premier Services

  1
• MKellogg Newbie ✭

  July 2020

  I am having this issue, but I can't get it uninstalled, reinstalled nor does the cleaner tool work. When I uninstall I get an error message “Failed to install IPsec driver as DNE plug-in 3 times giving up.”  When I try to re-install, I get an error message “Upgrade of Global VPN has failed. Error 1603”  I have downloaded the DNE fix tool.  It runs cleanup and reboots my computer, but neither of the issues is fixed. 

  Can anyone offer ideas to help! I'm really stuck and don't know what to do.

  0
• Far Newbie ✭

  June 2021

  I was also experiencing same issues on few clients machines. I manage to solved the problem by following steps.

  1) Using cleaner tool (optionally removing registry entries)

  2)Extracting the downloaded global vpn client installation file which extract into two files (GVCInstall64.msi and RunMSI.exe).

  3) Executing GVVInstall64.msi file which prompt you to installation wizard to install the Gobal vpn client

  Running directly downloaded installation file was giving same error message that global vpn is already install, either remove it..........

  Hope above will help those who are having issue in upgrade vpn client.

  0