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TEAMID "Empty" log entries

shultisshultis Newbie ✭
in Secure Mobile Access Appliances

Hi,

Can someone explain what the following messages are in the SMA 1000 (8200v) units mean?

TEAMID 'Empty' did not receive EPC notification and has expired, closing all connections.

The above shows up repeatedly in the logs, and the connection is not impacted

TEAMID '0x57548.....' did not receive EPC notification and has expired, will not restore it.

This entry seems to be associated with a disconnection, which is what I'm troubleshooting here.


Thanks

Scott

Category: Secure Mobile Access Appliances
Reply

Answers

  • SkumarSkumar SonicWall Employee

    1) Are the appliance(s) on supported firmware with recommended hotfix?

    2) Is the device configured with recurring EndPoint Control check for users.

    3) Could you open a service request if the issues are seen or reported with latest hotfix. We have addressed this on our recent hotfix (Debug level longing should help us in root cause .

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