GMS 8.7 - Saved settings stopped
BWC
Cybersecurity Overlord ✭✭✭
Hi,
did anyone experienced the problem wihtin GMS 8.7 that the automatic backup of Firewall Appliance settings suddenly stopped working.
Is there a solution without having the Support involved? GMS is already restarted, logs doesn't show any obvious. Latest hotfixes are installed as well.
--Michael@BWC
Best Answer
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CORRECT ANSWER
KaranM
Administrator
Hello @BWC ,
I hope you are doing well!
This is a known issue (MAR-9581), with no specific hotfix provided yet. This is related to the stability of the Update Manager service. The best way of mitigating this on Windows is to schedule a restart of the Update Manager Service, either daily or weekly depending on how frequent the issue is. Virtual Appliance is a bit complicated (as we might have to upload a script and run commands over the SSH ), and would likely require assistance from support.
Thank You
Knowledge Management Senior Analyst at SonicWall.
5
Answers
Hi @BWC
Last time the backups stopped working in our GMS 8.7 installation we noticed that the Installation drive had blown its space.
It took ages to get anyone to fix it and that just kept going around in circles.
We rebuilt it all (and we also started using the flow server which failed a while back).
Trying to make it it work has just been an ongoing nightmare.
We are building a 9.2 GMS in the next couple of days and moving all our firewalls to it. At least the new user interface looks a bit nicer. We are just building it as a 250GB applaince this time and the whole thing on Optane storage to get around the lousy performance problems with the code(it always does massive and unncesssary lookups for almost everything).
The rewrite I am told is due in August but it has been slipping for years now.
I have a list of complaints as long as my arm. We have been raising DTS's for years.
Best, Steph.
Hi guys,
well, sounds not very compelling but I guess we will go the 9.2 path as well in the hopes that it is working more smoothly than 8.x.
--Michael@BWC
Hey @BWC ,
Hold out until I can see if this flies. Looks like there are some issues with it blowing up the DB.
I'll post here if we have some success.
Best, Steph.
Another tip that may help with this issue is to increase memory allocation for the update manager service. See following KB to accomplish this:
Hi @BWC ,
We are finally moving the last of our compliment to 9.2.
Can't say I'm completely happy with it but it presents somewhat better. - No Flash crap to deal with at least.
The artwork is a lot better. Some lipstick there.
Best, Steph.
Hi @BWC ,
As Karan mentioned prefs backup issue is a known one and we have our engineering team working on it. If you have not upgraded to 9.2 yet then we have a work around on 8.7 which is successful on many customer's cases. But that definitely involves tech support. If you want to apply that, then please open a tech Support case and one of our engineers will assist you on that.
Thanks & Regards,
Poornima.T.R