Certain web sites blocked, but I can ping them

Answers

• kbrianbond Newbie ✭

  September 2020

  PS - we cannot even connect to Sonicwall.com ha ha.

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• shiprasahu93 Moderator

  September 2020

  Hello @kbrianbond,

  Welcome to SonicWall community.

  Please take a look at the KB articles below and let us know what you find:

  https://www.sonicwall.com/support/knowledge-base/unable-to-access-certain-websites-either-slow-or-completely-failing/170505518651695/

  https://www.sonicwall.com/support/knowledge-base/problem-accessing-some-websites-even-with-them-added-to-cfs-allowed-domains/170503455836458/

  Thanks!

  Shipra Sahu

  Technical Support Advisor, Premier Services

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• kbrianbond Newbie ✭

  September 2020

  The settings appear to be already set as shown in the article.

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• shiprasahu93 Moderator

  September 2020

  @kbrianbond,

  We would need to perform packet capture to see what feature could be blocking access to those websites. You can filter for dropped packets and check the drop code.

  https://www.sonicwall.com/support/knowledge-base/how-can-i-setup-and-utilize-the-packet-monitor-feature-for-troubleshooting/170513143911627/

  You can reach out to our support team for real-time assistance.

  https://www.sonicwall.com/support/contact-support/

  Thanks!

  Shipra Sahu

  Technical Support Advisor, Premier Services

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• Bernhard_Winter Newbie

  September 2020

  Hi @kbrianbond,
  
  What means „seem to be blocked“?
  Do you receive a message like blocked by Sonicwall or is the Site simply not loading, if it is the later it sounds a little bit like an MTU Issue to me.
  
  BR,
  Bernhard

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• ThK Cybersecurity Overlord ✭✭✭

  September 2020

  @kbrianbond Hi !

  got this issue using GeoFilter. Uncheck "Block all unknown countries" and try again.

  -- Thomas

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