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Ip phones not connecting
MHansen
Newbie ✭
Description :
We tried plugging a phone in to the sonicwall directly and limited the network to just the sonicwall and the dhcp server and still were unable to get connected to the ooma server
Environment :
windows dhcp sever, unmanaged switches. ooma phones on the same network as the rest of the computers that have no trouble connecting to the internet.
Product Family :
TZ 470
Category: High End Firewalls
0
Answers
@MHansen
Follow the below KB for configuring the VOIP.
Troubleshooting steps; https://www.sonicwall.com/support/knowledge-base/how-to-troubleshoot-common-voip-issues/170503552140480/
I did read this, but it is not helping. our phones are on the same network as our computers. we installed a new TZ470 and this has been a problem since. there has to be a setting in the new one that would allow the phones to get out outside to link to Ooma.
if we bring the phone home and plug it into a home network it works fine so it's not the phone.
something is preventing the phone from getting a response from Ooma.
Find IP address of one handset. Put it into the filter in the Packet Monitor tool. Tick the "Dropped packets only" box. Start capture, see what gets dropped. Additionally, search the logs for handset IP, see there are any events.