Is anyone else seeing the following Alert
Daveberts
Newbie ✭
I have returned from a road trip to find logs full of Alerts. I am seeing the following Alert in all three of my Gen 7 firewalls: NSA-3700, TZ-670, TZ-370. The fact that I see this in three firewalls tells me that it is not a local issue.
Before I dive into this does anyone else see this Alert? Is it a known issue?
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Failed to send file to remote backup server, Error: Cert Verification Failure on Issuer:want=CN=SonicWALL Engineering Root Certificate Authority got=/C=GB/ST=Greater Manchester/L=Salford/O=Comodo CA Limited/CN=AAA Certificate Services
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Best Answer
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CORRECT ANSWERNat
Newbie
Yes, it already dead for few days. All firewalls got this but no one gonna fix it.
Its sonicwall backend issue and wont affect devices operation. Just ignore it and hope sonicwall backend will fix it within 1-2 months.
0
Answers
Thanks for the confirmation!
The back end folks deleted a deprecated DNS A record some months back without updating all of their firewalls to stop querying it. That too filled up logs for many days before they corrected it. Also sometimes I see several days if failure to contact the license servers. I wish they had better CM on back end services. It is worrisome.
@Daveberts @Nat same here, but I see these alerts only on the Secondary Unit of a HA deployment.
--Michael@BWC
Same here, I've been seeing these messages in my logs on our TZ400
Issue already fixed.
Hello All,
This Issue was fixed by Sonicwall Engineering Team yesterday evening hours. I've also checked this on two separate firewalls.
There shouldn't be any more of these alerts coming up on the logs.
Just curious, but we got these messages even though we aren't using remote/cloud backup as the message implies. Why would still get this error?
You can uncheck these, its enabled by default.
Looks like it is fixed. I turned these back on last night and so far it looks good.
I'll give it at least until tonight, then I close my ticket as resolved.
I confirm the issue is fixed. I'm going to close my ticket.