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What the @#$%?

LarryLarry All-Knowing Sage ✭✭✭✭
edited February 2022 in Network Security Manager

SonicWALL Support Case 43845653

noreply@salesforce.com; on behalf of; Brian <support@sonicwall.com>

Thank you for contacting SonicWall Support.

This type of issue is best suited for a phone call as it will require live troubleshooting. As this is a web ticket, we would suggest that you give our support line a call at 888-793-2830 to talk to a live technician who can assist you with this issue.

This web ticket will be placed into a Pending Closed state, allowing you to place the call within 5 business days.

Thank you,

SonicWall Support

There is a problem with adding Address Objects in a Template in NSM.

I documented each step and the error involved. I provided a video attachment of the reported problem - and they want to have "live troubleshooting"?!?

I don't know how to respond to this on so MANY levels, but this is DISGRACEFUL!

Category: Network Security Manager
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Answers

  • MPERU99MPERU99 Newbie ✭

    This has been happening a lot to my tickets as well.. No one actually addresses the issue and wants you to call in. Then they want to open A NEW case, and they NEVER get it right.

  • Michael_BischofMichael_Bischof SonicWall Employee
    Thanks for your feedback guys.
    We are continuously employing new engineers, and we know they do their best.
    We will look into this.
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