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SonicWall Mobile Connect 5.0.6 for MacOS

CamanniCamanni Newbie ✭
in VPN Client

Hi,

I'm facing an issue connecting to VPN through Mobile Connect 5.0.6 on my Mac.

If I leave a Remote Desktop connection opened to any server, I don't face any issues and my connection to VPN remains open for hours, I guess because there is data flowing through VPN. Otherwise, if I leave my VPN connection without doing anything, and without an RDP connection to a server, my VPN disconnects after a few minutes.

Below is what I see in my logs.

Thanks.

2020-09-23 13:56:09.373 SonicWall Mobile Connect[13048:1120580] <info> Status of connection 'Selerant': Connecting...

2020-09-23 13:56:12.341 SonicWall Mobile Connect[13048:1120580] <info> Status of connection 'Selerant': Connected

2020-09-23 13:56:12.356 SonicWall Mobile Connect[13048:1120580] <info> nxVpnPluginManagerDidReceiveTouchIDPolicy

2020-09-23 14:07:46.144 SonicWall Mobile Connect[13048:1120580] <info> Help Menu selected 'Export Logs'

2020-09-23 14:07:46.146 SonicWall Mobile Connect[13048:1120580] <info> Exporting Logs...

2020-09-23 14:07:46.146 SonicWall Mobile Connect[13048:1120580] <info> Exporting MobileConnect.log file...

2020-09-23 14:07:46.151 SonicWall Mobile Connect[13048:1120580] <info> Exporting AvPluginLog.log file...

2020-09-23 14:07:46.151 SonicWall Mobile Connect[13048:1120580] <info> Skipping AvPluginLog.log; no path available. Maybe AV plugin hasn't been used?

2020-09-23 14:07:46.152 SonicWall Mobile Connect[13048:1120580] <info> Exporting NxPluginLog.log file...

2020-09-23 14:09:05.554 SonicWall Mobile Connect[13048:1120580] <info> Status of connection 'Selerant': Reconnecting...

2020-09-23 14:09:12.538 SonicWall Mobile Connect[13048:1120580] <error> Disconnect error: (null)

2020-09-23 14:09:12.539 SonicWall Mobile Connect[13048:1120580] <info> Status of connection 'Selerant': Disconnected

2020-09-23 14:09:12.539 SonicWall Mobile Connect[13048:1120580] <info> Disconnect error = (null)

2020-09-23 14:09:12.552 SonicWall Mobile Connect[13048:1120580] <error> Tunnel appears to have crashed; will reconnect

2020-09-23 14:09:17.572 SonicWall Mobile Connect[13048:1120580] <info> Status of connection 'Selerant': Logging in...

2020-09-23 14:09:22.766 SonicWall Mobile Connect[13048:1120580] <info> Status of connection 'Selerant': Disconnected

2020-09-23 14:09:22.766 SonicWall Mobile Connect[13048:1120580] <info> Disconnect error = (null)

Category: VPN Client
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Answers

  • SimonSimon Moderator

    Hi @Camanni

    From your description, it looks like Idle Timeout is set on the VPN server. Is the length of time before the VPN closes consistent?

  • CamanniCamanni Newbie ✭
    It’s not always consistent. But what I see is that NetExtender, used by a Windows PC, does not behave the same way. There is no logout after inactivity.

    Thanks.
  • SimonSimon Moderator

    Yes, @Camanni , there are differences. The two clients integrate into the client OS in entirely different ways.

    I'd suggest you open a case so a thorough examination of the issue can be done.

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