Menu

Join the Conversation

To sign in, use your existing MySonicWall account. To create a free MySonicWall account click "Register".

Sign In Register

Mobile Connect asks for credentials when still connected

moshemmoshem Newbie ✭
in VPN Client

Reposting as a question, sorry.

Using the latest Mobile Connect client v5.0.6 (5040), on Macos and while being actively connected to the VPN, I am sometimes asked to provide my password.

I can type it again in the password field but hitting the Login button has no effect, the UI is unresponsive.

After a while the connection drops and when I try to reconnect it fails until I manually kill the app and restart it.

Anyone else experience this annoyance?


WhatsApp Image 2020-09-03 at 17.44.15.jpeg


Category: VPN Client
Reply
Tagged:

Answers

  • moshemmoshem Newbie ✭

    another screenshot to show this problem,

    this is how it behaves after I input the credentials for the second time while being connected.

    There is no way out of this, I have to kill it and restart to connect

    can you help?

    Screen Shot 2020-09-07 at 10.37.45.png

    @shiprasahu93

  • shiprasahu93shiprasahu93 Moderator

    Hello @moshem,

    Welcome to SonicWall Community.

    Could you please let us know the device model and firmware on it that you are connecting to? Please upgrade to the latest version and test.

    Thanks!

    Shipra Sahu

    Technical Support Advisor, Premier Services

  • moshemmoshem Newbie ✭

    @shiprasahu93

    SonicWall SMA 500v

    9.0.0.5-19sv

  • SimonSimon Moderator

    Hi @moshem,

    9.0.0.5-19sv is several maintenance releases behind. I'd suggest you do the upgrade to the current maintenance release.

    If you see this issue after that upgrade please open a support case to have this investigated.

Sign In or Register to comment.