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Firewall not showing auditing records

SEBASTIANSEBASTIAN Newbie
in Mid Range Firewalls

Hi!

The firewall NSA 2650 stopped showing the auditing records.

Any idea?

SNAG-0724.png


Category: Mid Range Firewalls
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    CORRECT ANSWER
    SEBASTIANSEBASTIAN Newbie
    Answer ✓

    Hi!

    Yes, I have already opened a ticket with Support.

    Thanks a lot for your quick response.

Answers

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    shiprasahu93shiprasahu93 Moderator

    Hello @SEBASTIAN,

    Any changes done recently post which you are unable to see the auditing records?

    Also, have you tested this on a different browser? Also, please make sure that you are on the latest firmware which is 6.5.4.6 -79n.

    Thanks!

    Shipra Sahu

    Technical Support Advisor, Premier Services

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    SEBASTIANSEBASTIAN Newbie

    Hi!

    The firewall has version SonicOS Enhanced 6.5.4.5-53n. With this one I remember it showed the logs.

    I cannot remember any last changes right now.

    I will have a try with another browser.

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    SEBASTIANSEBASTIAN Newbie

    I have tried it with Chrome and Firefox.

    Still not working.

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    shiprasahu93shiprasahu93 Moderator

    @SEBASTIAN,

    I checked on my end and could not find any reported issues. I see a few customers having this problem but almost all of them were a browser cache issue and was fixed on clearing browsing history.

    I would suggest trying from a different computer just to make sure. If not, please contact support so that we can investigate this further.

    https://www.sonicwall.com/support/

    Thanks!

    Shipra Sahu

    Technical Support Advisor, Premier Services

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    SEBASTIANSEBASTIAN Newbie

    Thanks!

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    SEBASTIANSEBASTIAN Newbie

    I have upgraded to SonicOS Enhanced 6.5.4.6-79n.

    And in the middle of the process I realized that the "auditing records" are shown only when the secondary unit in the HA is active.

    And if the primary unit is active in the HA it does not show the "auditing records".

    Config is already synced.

    Any ideas?

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    shiprasahu93shiprasahu93 Moderator

    @SEBASTIAN,

    I found a reported issue where this was not showing on either devices on 6.5.4.5 but that is marked fixed in 6.5.4.6. Have you involved Support team on this? This looks like a new problem on 6.5.4.6 itself.

    Thanks!

    Shipra Sahu

    Technical Support Advisor, Premier Services

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    SEBASTIANSEBASTIAN Newbie

    Hi!

    Yes, I have already opened a ticket with Support.

    I will continue the case with them.


    Thanks a lot!

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