GMS License

Best Answers

• CORRECT ANSWER

  Saravanan Moderator

  June 2020 Answer ✓

  Hello @DARSHIL,

  Here is the difference.

  GMS E-class 24*7 software support - Deals with deployment softwares, upgrade files, hotfix patches, etc,., which are meant to drive the GMS from software point of view. These software files can be downloaded from MySonicWall account if GMS E-class 24*7 software support is licensed.

  Comprehensive GMS E-class support 24*7 - Refers to the level of assistance that you directly get from the SonicWall Support Team in case of various GMS problems. Without this license in place, you won't be able to lodge a case or complaint with Support Team.

  Hope this clarifies.

  Regards

  Saravanan V

  Technical Support Advisor - Premier Services

  Professional Services

  6
• CORRECT ANSWER

  Poorni_5 SonicWall Employee

  June 2020 edited June 2020 Answer ✓

  @Saravanan1990_V & @Darshil ,

  There is a slight correction on comprehensive license.

  Comp. GMS support will cover the 24x7 support for all the products associated to that GMS as well. Eg, If customer has 5 nodes associated or 5 firewalls associated to GMS and Comprehensive GMS support is licensed, then all those associated firewalls will acquire support dates from GMS

  But, any products associated to GMS, which is End Of Life, will not acquire support from GMS

  Hope this is clear. Let me know if you have any queries.

  Thanks & Regards,

  Poornima.T.R

  5