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ES 10.0.7 - Does it break LDAP (Zimbra, Aliases)?

BWCBWC Cybersecurity Overlord ✭✭✭

Hi all,

yesterday I updated to ES 10.0.7 and since than the mail aliases on my Zimbra server are no longer retrieved from the LDAP directory, which causes all kinds of DHA trouble. Only the main account addresses, but no aliases.

Did anyone else experienced this and is in touch with Support?

This was working for years and some minor update f*****d it all up :(

Why is every new update bringing more trouble, this is so annoying? Hopefully the downgrade will work.


Category: Email Security Appliances


  • BWCBWC Cybersecurity Overlord ✭✭✭

    A downgrade to 10.0.6 does not fixes the issue, which makes it even more weird. Filed a ticket with support. hopefully this can be resolved quickly.

  • BWCBWC Cybersecurity Overlord ✭✭✭

    In 10.0.6 the aliases showed up again after a while (manual refresh did nothing). The packet trace on the LDAP queries always showed all entries, so it's clearly a processing issue on the ESA.

    Support already tried to get in touch, what is somewhat difficult on a Sunday.

  • BWCBWC Cybersecurity Overlord ✭✭✭

    Hi ESA admins,

    just in case anyone else struggles with this, Support filed a bug for me as ES-5382 which will be hopefully resolved really quick, because this renders any update useless for me. No reported problems so far with customers running MS Exchange.


  • Halon5Halon5 Enthusiast ✭✭

    Hi @BWC ,

    I am waiting out for 10.0.8 I will need to know that this bug is fixed before I move. I hope they can get it right.

    Best, S.

  • BWCBWC Cybersecurity Overlord ✭✭✭

    Hi all,

    Support told me at the mid of September that my LDAP problem will be fixed in 10.0.10, this was the time around when 10.0.9 got released for HES. Today 10.0.9 should be released for on-premise, but it not listed on my Downloads. Anyways 10.0.9 does not address my issue.

    As a former software developer and 30+ years in business I really don't get what is going here. It got broke in July (10.0.7), took SNWL nearly 4 weeks to acknowledge and nothing since then. Agile software development is all over the place, but it looks fragile software development is a thing as well. It feels sometimes that only a single developer is working on ESA, part-time.

    I dare everyone to make the excuse that it's a complicated software, if you're not up to the game, don't play the game.

    Before I'am going completely ballistic I better end here and hopefully be back when it's fixed. Sorry for any form of rage.

    Stay safe and sane.


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