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Request for Enhancement: Customizing the SonicWall Capture Threat Assessment Report

LarryLarry Enthusiast ✭✭

Here is the cover of the SonicWall Capture Threat Assessment Report I generated for one of my clients.


The report is prepared for my client, not me. I don't see their company name present, I see mine.

The Firewall Type should be the model number of the device, right? Why is it missing?

The SonicOS Version is available in the CSC-MA portal. Why is it not shown?

Page 1-3 is the Summary of the report. The exact same information is not reported, including a blank area under Subscription Services (and I have no idea what is supposed to be reported there).

Are there any plans for customization?

Do I need to put in a ticket to have the back-end programming group make the requisite changes on their end?

Thanks!

Category: Capture Security Center
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  • shiprasahu93shiprasahu93 Moderator
    edited June 30

    Hello @Larry,

    Some of the customization as the Company name etc should be available on the CTA 2.0 which was introduced on SonicOS 6.5.4.6. This CTA is taken from the firewall directly though but I see the same behavior on the ones taken from CSC. If anything is still missing you can let our backend team know through an RFE.

    This KB link might be useful.

    Thanks!

    Shipra Sahu

    Technical Support Advisor, Premier Services

  • LarryLarry Enthusiast ✭✭

    Follow-up question.

    In the page referenced, there is a section called Custom Logo, and the "tooltip" reads: Provide custom logo image in base64 format...

    What exactly does that mean (like, in English)?


    Also, someone has to fix the final page of the report. It seems to have taken the client's name and used it instead of SonicWall, which I am sure is the default - so it reads: About CLIENT NAME, and then gives a paragraph about SonicWall.

    Didn't anyone test this before release?

  • shiprasahu93shiprasahu93 Moderator

    @Larry,

    Base64 is an encoding mechanism that is useful to convert images to an HTML code. This makes it easier to add that in the report.

    I usually use the website https://www.base64-image.de/ for these conversions are select the 'For use in <img> elements:' and paste it on the firewall.

    For the second part, could you please inform support so that they can work with engineering team to fix that behavior?

    Thanks!

    Shipra Sahu

    Technical Support Advisor, Premier Services

  • LarryLarry Enthusiast ✭✭

    I've never heard about this kind of processing before, but I don't know if I'm alone with that knowledge gap.

    It would certainly be in SonicWall's best interest to include that very pertinent information in the KB article...

    I certainly didn't realize I had to PASTE the image in the box! 99.9999% of any kind of image inclusion involves an upload / browser locate your file option.

    Never mind that this page doesn't even have an Accept button at the bottom to acknowledge/confirm the changes....

  • shiprasahu93shiprasahu93 Moderator

    @Larry,

    I have updated the KB article with that information and the Accept button issue is already reported on Issue ID: GEN6-1500.

    Thanks!

    Shipra Sahu

    Technical Support Advisor, Premier Services

  • LarryLarry Enthusiast ✭✭

    A JIRA has already been created about one "forgotten" aspect... but I have to log a problem for another forgotten aspect.

    Smiling at the inanity.😂

    Appreciate your effort to update the KB (hope it helps).

  • LarryLarry Enthusiast ✭✭

    It seems I'm not quite done with this topic.

    As a test, I created two reports for ONE device. The first, the full "Flow Reports" version; the second, the "CTA Swarm" report.

    I did NOT customize the Capture Threat Assessment settings in the device before I ran the reports. Repeating, I requested MONTHLY reports for ONE device.

    Here's what I got:

    What I don't understand is why there would be ANY DIFFERENCES between these two reports in terms of cover page data.

    And yet, the text is different, the variables resolved are different, and - most importantly - the reporting period is different.

    Didn't the team get a set of specifications for the cover page? Did not one team code both reports? If not, did not a project manager review each one? And if so, did not a team leader go over the results of that review? Then how the heck did this get released?!?!

    I am HORRIFIED at the lack of consistency and quality control on display here.

    My clients are paying a bloody fortune for this "feature" and I can't release them looking like this. So what's a SonicWall partner supposed to do?

  • LarryLarry Enthusiast ✭✭

    This is now tracking as Case# 43457191 and is with the Dev team.

    I am hopeful that I get to see a sample BEFORE they mark this closed...

  • LarryLarry Enthusiast ✭✭

    FWIW: Case# 43457191 is with the Dev team.

    Here's hoping I get a preview before they mark this closed...

  • LarryLarry Enthusiast ✭✭

    Almost all of the necessary changes have been made by the Dev team based on my testing of the Executive Summary report. There is only one outstanding item (internal page does not reflect Company Name).

    Want to take a moment to thank Lindsie Waldrep of the Customer Service team for helping me navigate through this exercise.

    Here's hoping this will be fixed completely soon...

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